Livres et guides de poche sur ITIL et ITSM

Availability and Capacity Management in the Cloud

Collaborative Business Design

Collaborative Business Design: The Fundamentals

Enterprise Architecture - A Pocket Guide

IT for Business (IT4B) – From Genesis to Revolution

ITIL 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

ITIL Foundation Essentials – ITIL 4 Edition - The ultimate revision guide, second edition

Managing in a Service-Focused World

Release and Deployment - An ITSM narrative

The Definitive Guide to IT Service Metrics

The ITSM Iron Triangle - Incidents, Changes and Problems